Refund & Cancellation Policy

Effective Date: 9/23/2025

At Not A Phase Cafe, we want every guest to have a positive experience. This policy explains how we handle refunds and cancellations for purchases made at our cafe or through notaphasecafe.com.

1. In-Cafe Purchases

• All food and beverage purchases made in person are considered final.

• If your order was not prepared correctly or you are unsatisfied, please speak with a team member immediately so we can make it right.

2. Online Orders

• Cancellations: Orders placed online may be canceled within 15 minutes of placing the order by contacting us directly.

• Refunds: Refunds may be issued if:

  • The order was prepared incorrectly.

  • Items were unavailable, and a suitable replacement could not be provided.

  • A technical issue (e.g., duplicate payment) occurred during checkout.

Refunds will be returned to the original payment method within 5–10 business days, depending on your bank or card provider.

3. Catering & Special Orders

• Cancellations must be made at least 48 hours in advance for a full refund.

• Cancellations made less than 48 hours before the scheduled time may be subject to a partial refund or store credit, at our discretion.

• Deposits for large events may be non-refundable unless otherwise stated in your catering agreement.

4. Contact Us

For refund or cancellation requests, please contact us:
Not A Phase Cafe
Email: [email protected]
Phone: (860) 969-7238
Address: 1100 Main St, Newington, CT 06111